Terms of service

Everyone on our team is dedicated to delivering happiness with every slice of pizza and every interaction we have. Respect and dignity are at the core of our team, and it is those values we bring to every interaction. Our team members are from all over the world, some have been with us since the beginning, and some are new. We are all passionate about serving our communities, creating a welcoming environment, and serving our customers delicious, hand-crafted pizza.

Our customers’ happiness is the heart and soul of our establishment. Without you, our customer, we wouldn’t be the organization we are today – that is why we are committed to going above and beyond to ensure your needs and wants are met. Personal connections are an integral part of our business and a vital part of creating a happier world, which is why we look forward to the opportunity to get to know and serve you!

We are dedicated to making our stores feel familiar, warm, and inviting to all of our customers. From the moment you walk into our homey pizzeria to the moment you leave – our team is devoted to creating the most enjoyable and welcoming experience possible. Our priority is to ensure transparency, communication, and a sense of urgency when it comes to your experience. Whether it’s waiting on takeout orders or waiting to enter our store for slices, our team recognizes and appreciates the amount of time our customers devote to the Prince Street Pizza experience.

We at Prince Street Pizza love our neighbors and take great pleasure in supporting our communities. We are proud of our ability to uplift and contribute to the communities we serve, including feeding people in need. This work is at the heart of our values which is why we are actively seeking out organizations to partner with so that we can spread happiness through pizza. If you are an organization that is dedicated to spreading happiness, we would be deeply honored to have an opportunity to work together.

Our promise of excellent service to our customers starts with respect and dignity. Our customers’ happiness is the heart and soul of our establishment. Without you, our customer, we wouldn’t be the organization we are today – that is why we are committed to going above and beyond to ensure your needs and wants are met. Our primary goal is to surpass your expectations in every interaction, ensuring the best and happiest experience possible. We always love to hear from you on how things are going. If at any point things didn’t go quite as planned, we encourage and welcome comments and feedback so that we can make things right. We take all concerns very seriously and with the appropriate sense of urgency, attention, and empathy. Concerns that cannot be solved on the spot will be escalated to a manager for timely resolution. If at any time your interaction with a Prince Street Pizza team member leaves you unhappy, please submit a detailed summary of your concern(s) in writing to: customersupport@eatprincestreetpizza.com

All concerns will be shared with the best person suited to respond. We will acknowledge all written concerns within receipt followed by a thorough investigation into the issue involved. Resolutions will be discussed with you and then implemented to ensure your complete satisfaction. Prince Street Pizza fully complies with applicable laws and regulations everywhere we operate. We do hope you have an amazing experience with us, and we will work hard to ensure you come back and visit us again. Personal connections are an integral part of our business and a vital part of creating a happier world, which is why we look forward to the opportunity to get to know and serve you!

Sincerely, Your Prince Street Pizza Team

For our team at Prince Street Pizza, happiness is at the core of everything we do. To ensure everyone feels that way, we aim to create a work environment and business that promotes job satisfaction, respect, responsibility, integrity, safety and value for all our team members and customers. We all share in the responsibility of improving the quality of our experiences in our store.

At Prince Street Pizza, we take anything that puts the safety and happiness of our customers or team members at risk very seriously. Any violation of our conduct policy by team members or customers will be swiftly investigated, and we will take action based on the results of our findings. Such actions may range from removal from the premises, notification of violations to proper authorities, administrative action and training or termination of employment for our team members.

While it is impossible to list everything that could be considered misconduct in our stores, to ensure a positive and safe experience for all, the following conduct is a list of common-sense infractions. This policy is not intended to limit our right to remove offenders for any reason permitted by law.

We do not under any circumstance allow graphic, obscene, explicit or racial, comments, content or gestures; nor do we allow comments that are abusive, hateful or intended to defame or hurt anyone or any organization.

We do not allow actions, conduct, or comments that suggest or encourage illegal activity.

We do not allow any actions, conduct, or comments that discriminate against our customers or employees based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity and expression), national origin, culture, age, disability and genetic information (including family medical history), veteran status, immigration status, educational level, social and economic status, political beliefs, and mental and physical disabilities.

We do not allow actions, threats, or behavior that is defamatory or obscene, causes panic, uses fighting or threatening words or physical violence, incites crime or demeans or harasses another individual or institution. Violators will be removed, and the action will be documented and shared with the proper authorities.

We do not allow any actions, threats, or behavior that put the health and safety of our customers and/or team members in jeopardy.

We expect everyone in our stores to adhere to COVID-19 safety protocols. Violators will be asked to put on a mask and can be provided a mask when needed (and when they are available). Those who are unwilling to adhere to safety protocols will be asked to leave the premises. In the same token, these (among others) are behaviors we encourage within our stores:

We encourage mutual respect among everyone in our stores.

We encourage love, laughter, and joy within our stores.

We encourage people to help a stranger in need.

We encourage people to meet every challenge with patience and empathy, and every opportunity with kindness and dignity.

We encourage everyone to spread happiness so that together we can make the world a happier place.

We at Prince Street Pizza care about your safety, our safety, and the overall atmosphere in our shops. To create the most enjoyable experience possible, it is important to always behave in accordance with our policies. We look forward to the next opportunity to serve you. Stay happy, stay healthy!

Sincerely, Your Prince Street Pizza Team